I already received an EOB (explanation of benefits) from my insurance. Why haven’t I received a bill from One Behavioral yet?

If you’ve received an EOB from your insurer but haven’t gotten a bill from us, don’t worry. A few things might be happening:

• There might be a slight delay between your insurer processing your claim and informing us, which can take up to 2 weeks.
• Sometimes, insurers make errors. If we detect a mistake, we may be correcting it before sending you a bill.

If you haven’t heard from us within a few weeks of receiving an EOB, please email our billing team at billing@texasbehavioral.com