--- title: I already received an EOB (explanation of benefits) from my insurance. Why haven’t I received a bill from One Behavioral yet? description: Learn why there might be a delay in receiving your bill after getting an EOB from your insurer. --- [Skip to content](https://knowledgebase.onebehavioralhealth.com/support/home/i-already-received-an-eob-explanation-of-benefits-from-my-insurance.-why-havent-i-received-a-bill-from-one-behavioral-yet#main-content) [Submit a ticket](https://knowledgebase.onebehavioralhealth.com/support/home/kb-tickets/new?hsLang=en) [Login | Sign up](https://customerportal.onebehavioralhealth.com/support?hsLang=en) [![](https://knowledgebase.onebehavioralhealth.com/hubfs/OBH-logo.svg)](https://knowledgebase.onebehavioralhealth.com/support/home?hsLang=en) Open main navigation Close main navigation - [Submit a ticket](https://knowledgebase.onebehavioralhealth.com/support/home/kb-tickets/new) - [Login | Sign up](https://customerportal.onebehavioralhealth.com/support) - 713-429-5325 713-429-5325 How can we help you? - There are no suggestions because the search field is empty. 1. [FAQs](https://knowledgebase.onebehavioralhealth.com/support/home?hsLang=en) 2. [Billing](https://knowledgebase.onebehavioralhealth.com/support/home/billing?hsLang=en) January 2, 2025 # I already received an EOB (explanation of benefits) from my insurance. Why haven’t I received a bill from One Behavioral yet? If you’ve received an EOB from your insurer but haven’t gotten a bill from us, don’t worry. A few things might be happening: - There might be a slight delay between your insurer processing your claim and informing us, which can take up to 2 weeks. - Sometimes, insurers make errors. If we detect a mistake, we may be correcting it before sending you a bill. If you haven’t heard from us within a few weeks of receiving an EOB, please email our billing team at [billing@texasbehavioral.com](mailto:billing@texasbehavioral.com) - [Appointments](https://knowledgebase.onebehavioralhealth.com/support/home/appointments?hsLang=en) - [Telehealth](https://knowledgebase.onebehavioralhealth.com/support/home/telehealth?hsLang=en) - [TMS](https://knowledgebase.onebehavioralhealth.com/support/home/tms?hsLang=en) - [Spravato](https://knowledgebase.onebehavioralhealth.com/support/home/spravato?hsLang=en) - [Billing](https://knowledgebase.onebehavioralhealth.com/support/home/billing?hsLang=en) - [Insurance](https://knowledgebase.onebehavioralhealth.com/support/home/insurance?hsLang=en) - [Treatment](https://knowledgebase.onebehavioralhealth.com/support/home/treatment?hsLang=en) - [Troubleshoot](https://knowledgebase.onebehavioralhealth.com/support/home/troubleshoot?hsLang=en) - [Medication](https://knowledgebase.onebehavioralhealth.com/support/home/medication?hsLang=en) [![OB-White-Text-Full](https://knowledgebase.onebehavioralhealth.com/hs-fs/hubfs/OB-White-Text-Full.png?width=207&height=60&name=OB-White-Text-Full.png "OB-White-Text-Full")](https://onebehavioralhealth.com/) 106 Whispering Pines Suite 103 Friendswood, TX 77546 [mailto:contact@texasbehavioral.com](mailto:contact@texasbehavioral.com) Copyright © 2025, One Behavioral Health